Please check the Frequently Asked Questions below prior to submitting a "Contact Us" request.
The Fact Sheet on "U.S. Relations with Cuba" can be found here:
For details on Cuba sanctions regulations, including fact sheets on recent changes and information about applying for an Office of Foreign Assets Control license, please visit the Department of Treasury's website at: https://www.treasury.gov/resource-center/sanctions/Programs/Pages/cuba.aspx.
The Rewards for Justice Program is one of the most valuable assets the U.S. government has in the fight against international terrorism. Established by the 1984 Act to Combat International Terrorism, P.L. 98-533, the program is administered by the U.S. Department of State's Bureau of Diplomatic Security.
For more information, please click on the following link:
For the full text of Spokesperson Nauert's statement regarding the chemical weapons attack in Saraqib, Syria, please visit: https://www.state.gov/r/pa/prs/ps/2018/02/277992.htm
On November 26, 2002, the Terrorism Risk Insurance Act of 2002 (Pub. L. 107–297, 116 Stat. 2322) [TRIA] was signed into law. TRIA created a temporary federal program that provides for a transparent system of shared public and private compensation for certain insured losses resulting from a certified act of terror.
The Treasury Department administers the program.
For more information, please click on the following link:
Your query would be best answered by the Bureau of Consular Affairs. For more information, please visit https://travel.state.gov/content/visas/en/visit/visitor.html.
The Secretary of State, the ranking member of the Cabinet and fourth in line of presidential succession, is the President's principal advisor on foreign policy and the person chiefly responsible for representing the United States abroad. The primary goal of the Secretary of State and the U.S. Department of State is to shape a freer, more secure, and more prosperous world through formulating and implementing the President's foreign policy, while supporting and protecting American interests abroad.
If you decide to take your pet with you when you go abroad, you should check with the embassies of the destination countries as to specific requirements that must be met before a pet may be brought into the country. Many countries have strict health, quarantine, agriculture, wildlife, and customs requirements and prohibitions. A listing of foreign embassies and consulates in the U.S. is available on the Department of State’s website at.
Foreign embassy and consulate contact information can also be found on the Country Specific Information for each country. Please click on the following link for more information:
Note: In a crisis in which chartered or military aircraft or ships are used to evacuate Americans from a danger area, pets will not normally be permitted on the carrier. The pet owner will need to make other arrangements in order to remove the pet from the area. (Service animals, such as guide dogs, are not considered pets and will be accommodated if possible.)
The Consular Affairs Bureau receives daily calls about international scams involving internet dating, inheritance, work permits, overpayment, and money-laundering. Many scams are initiated through the internet; victims range in age from 18 to 81 and come from all socio-economic backgrounds.
Please visit the following website for more information and how to protect yourself from scams: http://travel.state.gov/content/passports/english/emergencies/scams.html
If you feel you have been a victim of an Internet scam, please send all direct reports of internet fraud to the Federal Bureau of Investigation at: http://www.ic3.gov/. If the scam originated through a particular website, notify the administrators of that website. If you are concerned about an American in distress overseas, but you are not sure if it is a legitimate case, call our office of Overseas Citizens Services at 888-407-4747 (from overseas: 202-501-4444).
Many people want to help those affected by the crisis in Syria, but don’t know where to begin. The best way to help those affected by a disaster overseas is to make a monetary donation to a reputable humanitarian organization working in the region. USAID’s Center for International Disaster Information (http://www.cidi.org/) posts lists of organizations that are responding to particular disasters.
For information on the State Department’s cultural exchange programs, please visit the Bureau of Educational and Cultural Affairs website: http://www.exchanges.state.gov/
Minors may be able to travel to another country without either one of their parents. They may, however, require a notarized written consent letter from both parents.
Minors interested in traveling without their parents should contact the embassy to address admissibility questions. A list of embassies can be found here: https://www.usembassy.gov/.
Additional information on children traveling under the age of 18 can be found on the U.S. Customs and Border Protection's websites at:
Please visit the following website for document requirements to enter Canada:
For the latest entry requirements, please visit U.S. Embassy Mexico’s website at:
1911 Pennsylvania Avenue, NW
Washington, DC 20006
Telephone (202) 736-1000
If you are a U.S. citizen who needs help involving U.S. citizenship, travel safety abroad, property and estate matters, or any emergency while traveling abroad, your first option should be to contact your closest U.S. Embassy or Consulate.
While overseas, you may also call the Office of Overseas Citizens Services at 1-202-501-4444 during business hours. During non-business hours, please call 202-647-4000 and ask for the duty officer.
From within the U.S., call 1-888-407-4747.
Visit the following page to find contact information for embassies and consulates abroad:
For information on what the Department of State can and cannot do to help during a crisis, please visit the following link:
A Green Card gives you official immigration status (Lawful Permanent Residency) in the United States. A “Permanent Resident” is defined as any person not a citizen of the United States who is residing in the U.S. under legally recognized and lawfully recorded permanent residence as an immigrant. Also known as Permanent Resident Alien, Lawful Permanent Resident, Resident Alien Permit Holder, and Green Card Holder.
For more information, please visit: http://www.uscis.gov/portal/site/uscis
If you are a citizen of a foreign country, in most cases you will need a visa to enter into the United States.
A visa allows you to travel to the United States as far as the port of entry (airport or land border crossing). A visa doesn’t permit entry to the U.S. A visa simply indicates that your application has been reviewed by a U.S. consular officer at an American Embassy or consulate, and that the officer has deemed you eligible to enter the country for a specific purpose. There are two categories of U.S. visas: immigrant and nonimmigrant.
For more information on visas and visa categories, please visit the following websites:
Diplomacy is a complex and often challenging practice of fostering relationships around the world in order to resolve issues and advance interests. Discover the people who conduct diplomacy, the places where the Department of State engages in diplomacy, and the issues diplomacy helps resolve.
For more information, please visit: https://diplomacy.state.gov/discoverdiplomacy/
The mailing address is as follows:
U.S. Department of State
2201 C Street, N.W.
Washington, D.C. 20520
The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate.
For more information, please visit: https://step.state.gov/
For more information on Hurricanes Irma and Jose, please click on the following link:
We continue to closely follow disturbing reports on April 7 regarding another alleged chemical weapons attack, this time targeting a hospital in Douma, Syria. Reports from a number of contacts and medical personnel on the ground indicate a potentially high number of casualties, including among families hiding in shelters. These reports, if confirmed, are horrifying and demand an immediate response by the international community.
For the full text of Spokesperson Nauert's remarks, please visit: https://www.state.gov/r/pa/prs/ps/2018/04/280313.htm.
The U.S. Department of State is the oldest agency in the President’s cabinet. The Secretary of State leads the Department of State in carrying out the President's foreign policies.
The Department was initially founded as the Department of Foreign Affairs in 1781 and then renamed in 1789 in the Constitution as the Department of State.
Our Mission Statement: Advance freedom for the benefit of the American people and the international community by helping to build and sustain a more democratic, secure, and prosperous world composed of well-governed states that respond to the needs of their people, reduce widespread poverty, and act responsibly within the international system.
For Students/Educators: Discover Diplomacy (
Over 60 coalition partners have committed themselves to the goals of eliminating the threat posed by ISIL and have already contributed in various capacities to the effort to combat ISIL in Iraq, the region and beyond.
For the list of partners and additional information on this topic, please visit our website: http://www.state.gov/s/seci/
A citizen of a foreign country, wishing to enter the U.S., generally must first obtain a visa, either a nonimmigrant visa for temporary stay, or an immigrant visa for permanent residence from a U.S. Embassy or Consulate abroad. The type of visa you must have is defined by immigration law, and relates to the purpose of your travel. These items assist in explaining new visa policies and procedures for visitors to the United States -- a nation with secure borders and open doors.
For information about U.S. visa policy, please click on the following link:
The State Department's Fulbright Program provides grants for graduate students; scholars and professionals; and teachers and administrators from the U.S. and other countries. For more information on the Fulbright Program and other educational exchange programs, please visit the following website: http://fulbright.state.gov/
The Department of Education's "United States Network for Education Information," provides official information assistance for anyone seeking information about U.S. education. For more information please visit the following website: http://www.ed.gov/about/offices/list/ous/international/usnei/edlite-index.html
You can check the status of your passport application at the link below:
Application status should be available 5-7 days after applying.
You may also contact the National Passport Information Center if you have any questions:
For a current list of U.S. Ambassadorial Appointments Overseas, please visit: https://www.state.gov/m/dghr/aao/
Please click on the link below to obtain contact information for foreign embassies in Washington, D.C.:
Locally Employed Staff (LE Staff) provide unique services in support of foreign policy at more than 270 embassies and consulates worldwide. They are an integral part of the team dedicated to representing America’s interests to other countries.
For more information, please visit: https://careers.state.gov/work/foreign-service/local-employment/
Your consular query would be best answered by the Bureau of Consular Affairs. For more information, please visit: travel.state.gov.
The information below is intended to help guide you to the correct information online.
U.S. Citizens: If you need help regarding an emergency with you or a loved one living or traveling abroad, call the Office of Overseas Citizens Services at 1-202-501-4444 from overseas or 1-888-407-4747 from the U.S. and visit the following website: https://travel.state.gov/content/passports/en/emergencies.html
If you have a question about applying for a U.S. passport, click here: http://travel.state.gov/passport/passport_1738.html
If you wish to check the status of your passport application, please contact the National Passport Information Center: https://passportstatus.state.gov/
If your question has to do with getting married abroad, please visit: https://travel.state.gov/content/travel/en/international-travel/while-abroad/marriage-abroad.html
For information about bringing a non-U.S. citizen fiance(e) or spouse to the U.S., please click on the following link: https://travel.state.gov/content/visas/en/immigrate/family/fiance.html
If you are a U.S. citizen who was born abroad and need a birth certificate (Consular Report of Birth Abroad) please click on the following link: https://travel.state.gov/content/passports/en/abroad/events-and-records/birth.html
For questions regarding entry documents to visit a country overseas, you can obtain information relevant to the place you want to visit by clicking the following link: https://travel.state.gov/content/travel/en/international-travel.html
Questions regarding citizenship, permanent residency, and immigration to the U.S. are handled by U.S. Citizenship and Immigration Services (USCIS). Contact information for USCIS can be found here: http://www.uscis.gov
If you need proof of your U.S. citizenship, please visit: https://travel.state.gov/content/travel/en/passports/requirements/citizenship-evidence.html. For any other visa questions, please visit:
For all other consular queries, please visit:
If you have a question about a job or internship application, please email firstname.lastname@example.org.
If you are having technical problems with the USAJobs website, email Mgshelp@monster.com or call 1-866-656-6830.
The U.S. Citizenship and Immigration Service (USCIS), in the U.S. Department of Homeland Security, handles immigration questions; which include issues of permanent residency, green cards, and gaining U.S. Citizenship. USCIS provides a toll-free telephone number for immigration and naturalization questions: 1-800-375-5283 or visit their website at http://uscis.gov.
You can contact the U.S. Department of State in any of the following ways:
U.S. Department of State
2201 C Street NW
Washington, DC 20520
TTY:1-800-877-8339 (Federal Relay Service)
Hotline for American Travelers:
Office of Public Engagement:
PA/PL, Rm. 2206
U.S. Department of State
2201 C Street NW
Washington, D.C. 20520
To e-mail the U.S. Department of State, please visit the following website:
The protection and safety of U.S. citizens is a top priority for the Department of State.
For more information, please click on the link below: https://www.state.gov/p/nea/ci/ym/
Travel warnings are listed on the Bureau of Consular Affairs website:
Travel warnings are issued as needed and are in effect until the State Department issues either a new warning, or a notice that the current warning will expire.
You can find more travel and safety guidelines on Consular Affairs' Country Specific Information pages:
For information on health precautions while traveling abroad, please visit the following links:
- Your Health Abroad:
- The World Health Organization's information on outbreaks of infectious diseases abroad:
- The Centers for Disease Control and Prevention's website for information on vaccinations and other health precautions: http://www.cdc.gov/travel
- International visitors traveling within the U.S. can call the CDC's hotline: 1-877-FYI-TRIP (1-877-394-8747)
U.S. citizens planning to travel overseas can find health information on the country of their destination by contacting the U.S. Centers for Disease Control and Prevention (CDC) in Atlanta, Georgia, through their hotline:
fax: 1-888-CDC-FAXX (1-888-232-3299)
Or, on their website at http://www.cdc.gov/travel/
The U.S. Citizenship and Immigration Service (USCIS), in the U.S. Department of Homeland Security, handles immigration issues. This and other information can be found by visiting their website: http://www.uscis.gov/portal/site/uscis
The State Department's Bureau of Consular Affairs has some related statistics on their website:
Passport Services: Statistics
Other related websites:
U.S. Citizenship and Immigration Service Statistics
Census Bureau: Immigration Statistics:
You can find information about Ambassadors and Chiefs of Mission by visiting the following website: http://www.state.gov/r/pa/ei/biog/
For information on embargoes and sanctions, please visit the U.S. Department of the Treasury - Office of Foreign Assets Control website:
The international schools affiliated with the Department of State are independent, non-government schools sponsored by Americans or in which American citizens have considerable interest. Since they are not controlled by the U.S. government nor do they operate under any official administrative jurisdictional umbrella, they hire teachers and staff directly, establishing their own qualification standards and application procedures. Salary levels and benefit packages vary from school to school.
Many of the American-sponsored schools overseas contract with private organizations in the United States to assist them in the recruitment process.
For more information please visit the following website:
Office of Overseas Schools
U.S. Department of State
Room H328, SA-1
Washington, D. C. 20522-0132
The requirements for the DV program are established by U.S. immigration law. If you are planning to register for the DV program, please go to:
The Office of Authentications processes the authentication or apostille of documents.
In accordance with 22 CFR, Part 131, the Office of Authentications provides signed certificates of authenticity for a variety of documents to individuals, institutions, and government agencies. Examples of documents that might require authentication for use abroad include company bylaws, powers of attorney, trademark, diplomas, treaties, warrants, extraditions, agreements, certificates of good standing, and courier letters.
Learn more about authentications and apostilles by clicking the link below:
Requesting Authentication Services
The U.S. Department of State Office of Authentications accepts requests via the following: mail, walk in counter, and appointments.
To check the status of your request, or for other questions regarding the authentications process, contact the Office of Authentications:
- Monday - Friday (except federal holidays)
- 9:00 a.m. to 3:00 p.m. EST
When submitting an inquiry via telephone, you must indicate the following:
- whether a request form DS-4194 was submitted
- full name and/or name of company
- type of document
- country of use
- number of document(s)
- complete return address
- type of mail service used to return the document(s) if applicable; include tracking number.
- type of payment submitted
Office of Authentications
U.S. Department of State
600 19th Street, NW
Washington, DC 20006
Office of Authentications
U.S. Department of State
44132 Mercure CIR
P.O. BOX 1206Sterling, VA 20166 1206
For information about careers in the Foreign and Civil Service; student programs and internships; and more, please visit the following website: http://www.state.gov/careers/
The Secretary's Global Partnership Initiative (S/GPI) is the entry point for collaboration between the U.S. Department of State, the public and private sectors, and civil society. S/GPI strengthens and deepens U.S. diplomacy and development around the world through partnerships that leverage the creativity, innovation, and core business resources of partners for greater impact. S/GPI is working with partners across sectors, industries, and borders to promote economic growth and opportunity; to invest in the well-being of people from all walks of life; and to make democracy serve every citizen more effectively and justly.For more information on partnering with the State Department, please contact S/GPI at email@example.com or visit www.state.gov/partnerships.
The Discover Diplomacy site has a wealth of information on the work of the Department and student resources.
Please click the link below for more information:
The is the State Department’s gateway for American businesses overseas. Our mission is to engage U.S. government resources to assist and advocate for U.S. business interests abroad, strengthen intellectual property enforcement, promote a vibrant ecosystem for entrepreneurship and innovation, and ensure U.S. private sector concerns are integrated into our foreign and economic policy.
For more information, please visit:
For information about the FSO examination, including examination dates, online registration, and examination study guides, please visit the following website:
For information on countries to which you can or cannot export and other trade restrictions, please contact the U.S. Department of the Treasury - Office of Foreign Assets Control (OFAC) directly at.
For further information on trade and trade restrictions please visit the following links:
Information on importing products into the U.S. can be found on the U.S. Customs and Border Protection website at: http://www.cbp.gov/trade/basic-import-export
Please visit the USAJobs website at: https://www.usajobs.gov/Help/working-in-government/non-citizens/
International parental child abduction is the removal of a child outside their country of habitual residence in breach of another parent or guardian's custody rights.
For more information, please visit: https://travel.state.gov/content/travel/en/International-Parental-Child-Abduction.html
DS Special Agents in the United States and overseas conduct criminal investigations into passport and visa fraud. These federal felonies are often committed in connection with more other crimes, such as international terrorism, drug trafficking, organized crime, alien smuggling, money laundering, pedophilia, and murder. These investigations are critical to secure American borders and protect the national security of the United States.
More information on passport fraud can be found here: http://www.state.gov/m/ds/investigat/
The Office of Allowances in the Bureau of Administration develops and coordinates policies, regulations, standards, and procedures to administer the government-wide allowances and benefits program abroad under the Department of State Standardized Regulations (DSSR).For allowances and foreign per diem rates, please visit our website: http://aoprals.state.gov/
For the full text of "Remarks by President Trump on Deregulation", please visit:
The Fulbright Program was established in 1946 under legislation introduced by late Senator J. William Fulbright of Arkansas. The Fulbright Program is sponsored by the the United States Department of State's Bureau of Educational and Cultural Affairs (ECA).
Approximately 300,000 "Fulbrighters," 114,000 from the United States and 186,000 from other countries, have participated in the Program since its inception over sixty years ago. The Fulbright Program awards approximately 8,000 new grants annually. Currently, the Fulbright Program operates in over 155 countries worldwide.
For more information, please visit the following website:
Use of the Great Seal of the United States is governed by Public Law 91-651, Title 18 of the United States Code. This is a criminal statute with penal provisions, prohibiting certain uses of the Great Seal that would convey or reasonably be calculated to convey a false impression of sponsorship or approval by the Government of the United States or any department, agency, or instrumentality thereof.
Although the Secretary of State is custodian of the Seal, the Department of State has no authority to grant or withhold permission for use of reproductions, facsimiles, or likenesses of the Seal, or any part thereof. The Department of Justice determines, based on the circumstances of each case, whether any particular use violates the Statute. Consequently, the Department of State's policy has been to discourage use of the Great Seal, except when used for governmental or educational purposes, and the Department does not provide artwork for its use other than for official State Department material.
The Office of Presidential Appointments manages the use of the Great Seal.
For more information on the Great Seal, please visit the following websites
(PDF requires Adobe Acrobat reader)
The State Department website provides the following resources on treaties:
Treaty Affairs - http://www.state.gov/s/l/treaty/index.htm
- Treaty Actions - http://www.state.gov/s/l/treaty/c3428.htm
- Treaties in Force - http://www.state.gov/s/l/treaty/tif/index.htm
- Archive of U.S. Bilateral Investment Treaties - http://www.state.gov/s/l/treaty/depositary/index.htm
- Treaties and Other International Acts Series (TIAS) - http://www.state.gov/s/l/treaty/tias/index.htm
- Office of the Legal Adviser - http://www.state.gov/s/l/
The Virtual Student Foreign Service (VSFS) program, announced by Former Secretary Clinton at the 2009 New York University commencement speech, is part of a growing effort by the State Department to harness technology and a commitment to global service among young people to facilitate new forms of diplomatic engagement.
Working from college and university campuses in the United States, American students are partnered with our embassies abroad to conduct digital diplomacy that reflects the realities of our networked world. By combining the talents of young people across America and the right technology, we can forge the solutions that our century demands.
For more information on VSFS, please contact VSFS@state.gov, and visit www.state.gov/vsfs.
For job listings in the U.S., please visit the following websites:
Bureau of Labor Statistics: Occupational Outlook Handbook, which includes descriptions of jobs, experience and education requirements, earnings, etc. can be found on this site: http://www.bls.gov/
Department of Labor: America's Job Bank (includes job listings)
U.S. Office of Personnel Management: http://www.opm.gov/USA Jobs: https://www.usajobs.gov/
A list of the "Country Reports on Human Rights Practices" can be found at the following website:
The annual Report to Congress on International Religious Freedom – the International Religious Freedom Report – describes the status of religious freedom in every country. The report covers government policies violating religious belief and practices of groups, religious denominations and individuals, and U.S. policies to promote religious freedom around the world. The U.S. Department of State submits the reports in accordance with the International Religious Freedom Act of 1998.
Please click on the following link for an electronic version of the report: https://www.state.gov/j/drl/rls/irf/religiousfreedom/index.htm
For a list of frequently asked questions, click the following link: http://www.state.gov/g/drl/irf/c13003.htm
The State Department's mission is to "Create a more secure, democratic, and prosperous world for the benefit of the American people and the international community."
For a more detailed statement, please visit: https://www.state.gov/s/d/rm/rls/dosstrat/2004/23503.htm
You can find information on the countries to which the U.S. gives aid, along with the justification of those funds, on the Department's Foreign Assistance Dashboard (The Foreign Assistance Dashboard provides a view of U.S. Government foreign assistance funds and enables users to examine, research, and track aid investments in a standard and easy-to-understand format.
For information on job opportunities within the U.S. government, please visit the following websites:
U.S. Office of Personnel Management: http://www.opm.gov/
USA Jobs: https://www.usajobs.gov/
Bureau of Labor Statistics: http://www.bls.gov/
U.S. Department of Labor: http://www.ajb.dni.us/
The wallet-size passport card is convenient and less expensive than the passport book. However, the U.S. Passport Card cannot be used for international air travel. This travel document can be used to enter the United States from Canada, Mexico, the Caribbean, and Bermuda at land border crossings or sea ports-of-entry.For more information regarding the Passport Card, please visit the following website: http://travel.state.gov/passport/ppt_card/ppt_card_3926.html
To obtain an electronic copy of the 2017 Trafficking in Persons Report, please visit: https://www.state.gov/j/tip/rls/tiprpt/.
The Office of the Historian is responsible, under law, for the preparation and publication of the official documentary history of U.S. foreign policy in the Foreign Relations of the United States series.
For more information on the Office of the Historian, please click on the following link:
The Foreign Policy Classroom website has information for registering high school aged and older students for briefings with senior State Department officials on the work being done on top foreign policy priorities. To register your school, please visit the Foreign Policy Classroom site: https://register.state.gov/ClassroomRequest/.
Any questions on the Foreign Policy Classroom program can be directed to: ForeignPolicyClassroom@state.gov.
Those interested in fine arts tours within the Department of State may consider visiting our Diplomatic Reception Rooms. These tours are recommended for students ages 12+ and adults. For more information on touring the Diplomatic Reception Rooms, please go to:
Questions on tours can be directed to: TourOffice@state.gov
Students may also be interested in learning more about the State Department on this website designed exclusively for them: http://diplomacy.state.gov/discoverdiplomacy/
John J. Sullivan was confirmed by the United States Senate and sworn in as the Deputy Secretary of State on May 24, 2017. He became Acting Secretary of State on April 1, 2018.
For more information, please visit: https://www.state.gov/r/pa/ei/biog/271436.htm
For a list of former secretaries of state, please click the link below:
The Acting Under Secretary for Public Diplomacy and Public Affairs, Heather Nauert, leads America's public diplomacy outreach, which includes messaging to counter terrorism and violent extremism. The Acting Under Secretary oversees the bureaus of Educational and Cultural Affairs, Public Affairs, and International Information Programs, as well as the Global Engagement Center, and participates in foreign policy development.
For more information, please visit: https://www.state.gov/r/index.htm
For more information on the GEP, please click on the link below:
Thank you for contacting the U.S. Department of State.
If you are having problems logging in or registering for STEP, please send your concerns to: CAIBRS@state.gov
For employment verification, please contact the Bureau of Human Resources at: (202) 663-1880 or HRVerificationofempl@state.gov.
For problems with online visa forms, or problems with using an online visa appointment form, please visit the following link to report the problem:
Please use this link to report broken links for any page on the Bureau of Consular Affairs website: